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Frequently Asked Questions 

 
  • Donor Relations
    Contact Donor Relations at 310.751.0583 or information@revest.org and select the topic Donor Relations/Mailing List/Donor Receipts. Our Donor Relations Team is ready to help you with any questions or comments you have such as: Requests to modify mailing frequency Changes to your contact information Requests to reissue receipts Questions about your account
  • ONE TIME (NON-RECURRING) DONATION REFUND POLICY
    If you have made an error in making your single, one-time donation to REVEST Foundation, we will honor your request for a refund made within 45 days of your donation. To request a refund, call our Donor Relations Department at 310.751.0583 Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card, within 5-7 business days, depending upon the financial institution and credit card type.
  • Recurring Donation Change or Stop Policy
    To change or stop your monthly recurring giving, please call us at 310.751.0583 or information@revest.org
  • Recurring Donation Refund Policy
    Donors have the option to give recurring donations. REVEST Foundation will be able to refund the previous month’s donations only.
  • Overpayment or Error Refund Policy
    Where an error has been made by REVEST Foundation or a banking facility which results in an overpayment being made, REVEST Foundation may, in consultation with the donor, refund by either a credit of the overpayment to the donor, or alternatively by check for the full amount of the overpayment. Checks will be sent within 30 days to the donor’s address on file.
  • What is clothing donation at REVEST Foundation?
    Every year, billions of pounds of clothing end up in landfills. We want to provide a more sustainable solution, so we offer donors to participate in our clothing donation program, which makes it easy to give used clothing and accessories a second life—while also supporting nonprofit organizations. All donations will be directed to nonprofits where they'll be donated to support community programs like job training and education initiatives.
  • Who can participate?
    The mail-in program is currently available to all customers in the United States.
  • What can I donate?
    Clothing, shoes, and jewelry items can be donated. Items that cannot be accepted include electronics, liquids, ammunition, and fragile, hazardous or volatile materials. We also cannot accept large items (like furniture). Please reference our website for a Comprehensive list of items we accept. If you have additional questions about whether your item can be donated, please contact information@revest.org
  • Can I bring my clothing donations to REVEST’s list Office?
    Yes. Items can also be donated by mail. You can print a shipping label for free by clicking “Print a prepaid shipping label from revest.org website”.
  • How can I find out where my donations are going?
    Please contact us at information@revest.org for the name of the charity receiving your donation.
  • Can I choose where my donation of clothes is going?
    Not yet. But it's a feature REVEST is working to make available in the future.
  • Do I need to use the REVEST Reusable Mailers when I send a donation by mail?
    Yes. We're happy to help you donate to local charities for free when using our Reusable Mailers.
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